Building a Telehealth Platform for Remote Consultations

About the Project

Our client, an ambitious healthcare startup, sought to revolutionize access to medical services by developing a telehealth platform. This innovative solution aimed to connect patients in rural areas with specialists, breaking down barriers to quality healthcare. Their mission was clear: make healthcare more accessible, efficient, and personalized. QSoft was tasked with designing and implementing a secure, user-friendly telehealth platform. The system needed to support seamless video consultations, AI-assisted symptom checking, and an integrated appointment booking solution, all while adhering to strict data security regulations like HIPAA (USA) and PDPA (Singapore).

Technologies

Backend Development: Node.js

Frontend Development: React, React Native

Database: MongoDB

Video and Data Encryption: WebRTC, AES-256, TLS 1.2

Real-Time Communication: RabbitMQ, Twilio

Regulatory Compliance: Snyk, Elasticsearch, Kibana

Task Automation: Cron jobs

APIs: Google Calendar APIs, Twilio APIs

Project duration: 9 months

Team Size: 14

Satisfaction Score: 95%

The Screenshots

Transforming Patient Care with a Telehealth Platform for Remote Consultations | Vietnam-Based Tech Team Ramp-Up

Transforming Patient Care with a Telehealth Platform for Remote Consultations

Project challenges

Challenges

Ensuring Robust Data Security: Protecting sensitive patient information during consultations was critical to the platform’s success. The risk of data breaches in video calls, chats, and patient medical records necessitated stringent security protocols. A challenge was implementing encryption that wouldn’t impact performance or user experience while maintaining compliance with regulations like HIPAA and PDPA. Ensuring secure storage and transmission of data across regions further added complexity.
Regulatory Compliance Across Regions: The platform had to navigate the healthcare industry’s strict regulatory requirements. HIPAA in the USA mandates secure handling of electronic Protected Health Information (ePHI), while Singapore’s PDPA emphasizes the protection of personal data. The challenge was to design a solution flexible enough to adapt to both sets of regulations while integrating compliance checks into the system’s core processes.
Creating a Seamless User Experience: Patients in rural areas often have limited exposure to technology, making an intuitive design critical. Similarly, healthcare providers required a streamlined workflow to avoid adding unnecessary steps to their already busy schedules. Balancing these dual needs while providing advanced features such as real-time notifications and multi-device compatibility proved to be a significant challenge.
Real-Time Appointment Management: Coordinating schedules between patients and healthcare providers posed a significant challenge, as the platform needed to accommodate different time zones, appointment durations, and sudden cancellations. Real-time updates and conflict-free booking functionality were essential for ensuring seamless appointment management without overlaps or delays.

How QSoft solves problems

Our Solutions

Advanced Security Framework: QSoft implemented WebRTC for end-to-end encrypted video communications, ensuring real-time protection for consultations. AES-256 encryption was used for storing sensitive patient data in a MongoDB database, while TLS 1.2 secured data transmission across the platform. To enhance security, Role-Based Access Control (RBAC) ensured that only authorized personnel could access sensitive records. Routine penetration testing and integration of OWASP ZAP allowed the system to proactively identify and mitigate vulnerabilities.
Regulatory Compliance Integration: Compliance-first development involved embedding HIPAA and PDPA frameworks into the platform’s architecture. Tools such as Snyk were used to identify and address dependencies with potential compliance risks. Automated logging with Elasticsearch and Kibana enabled traceability of all actions for auditing purposes. A compliance dashboard for the admin team ensured the system maintained adherence to changing regional healthcare regulations.
User-Centric Design: Using React for frontend development, QSoft designed a clean and intuitive interface that minimized the learning curve for patients. Usability tests were conducted with a diverse group of users to identify pain points and refine the design iteratively. A mobile-responsive layout was paired with React Native for seamless performance on both web and mobile platforms. Features such as one-click consultation access and AI-driven onboarding tutorials simplified user interactions.
Integrated Appointment Management System: A real-time booking engine built with Node.js and integrated with Google Calendar APIs allowed patients and doctors to view and manage their schedules effortlessly. RabbitMQ handled asynchronous communication between booking requests, cancellations, and reminders, ensuring smooth operations even under heavy usage. Automated notifications via Twilio and email integrations kept users informed of appointment statuses, reducing no-shows and scheduling conflicts.

Project successful result

Results

Enhanced Data Security: With advanced encryption and access control in place, the platform achieved zero data breaches in its first six months of operation. Regular audits validated compliance with HIPAA and PDPA standards, building trust among users. Patients and providers reported high confidence in the system’s security, which contributed to increased adoption rates.
Seamless Compliance Across Regions: The platform maintained 100% adherence to regulatory requirements across the USA and Singapore, validated through third-party audits. The compliance dashboard reduced the administrative workload for the healthcare startup by 30%, enabling their team to focus on expanding the platform’s reach without compromising on security or legal standards.
Improved User Experience: The intuitive UI and responsive design led to a 95% user satisfaction rate, as reported in post-consultation surveys. Both patients and doctors appreciated the platform’s ease of use, with features like one-click consultations and AI-guided navigation earning particularly high marks. First-time users completed onboarding in under five minutes, a testament to the platform’s accessibility.
Optimized Appointment Management: The real-time booking system supported over 20,000 appointments in its first six months, reducing scheduling conflicts by 80%. Automated reminders and conflict-free scheduling features decreased no-shows by 30%, while real-time updates ensured providers could efficiently manage their time. This robust system enhanced the overall reliability of the platform, boosting user retention.